10 dishes
Before registering, add *.familyportal.cloud as a safe domain email sender in your email app. If you think you did not receive an email, try looking in your spam folder. If it’s there, be sure to mark it as safe for future email messages If you get a message about not being able to access your account, try using the I forgot my passphrase option under My Account
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A passphrase is like a password but usually is longer and has fewer restrictions on format. Your passphrase will be tested against a database of passwords known to have been compromised on other websites and will be rejected if a match is found For security never use the same passphrase on more than one website, and never share your passphrase with anyone, including your district or our support team. Treat it as highly confidential
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After successfully completing registration, you will use My Account whenever you want to access your account If you have forgotten your passphrase, enter your Username and click
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You will need to know the ID Number assigned by the school to the person along with the person’s first and last name. You will need to add the prefix, “500” to the ID number Before you can access information for a person attached to your account, your school district must approve your access to them. Once approved, you will be able to see balances, settings, and histories
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To remove a family member using a smart device, swipe left on the member’s name and then click the trashcan icon. On a PC, hover your mouse over the name to reveal the trashcan
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When you are logged into your account, click the Deposit button when you want to add money for family members. Enter an amount for each person you want to give money and then click Check-Out to see your payment options. Click the payment method you want to use, provide the requested information, and click the Pay button
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Touch or click a family member on the My Account page if you want to transfer money from that person to another on your account, or if you want to view account history including purchases, or if you want to set parental controls (if allowed by the district)
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If you would like to receive email notifications when a family member’s account balance is running low, click the Notifications button on the My Account screen. Uncheck the first box if it is checked, and then check the second box. Set a dollar amount (,,,, … up to). An email will be sent when a balance reaches or goes below the amount you set. Reminders repeat every three days as necessary
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Click the How-To Videos button if you want to view videos about using Family Portal Family Portal (spotlightr.com)
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